Introduction

Welcome to eTrans Solutions Pvt. Ltd. (“Company”, “we”, “our”, “us”). These Terms & Conditions govern your use of our website, products, and services, including GPS tracking systems, telematics platforms, and fleet management solutions.

By accessing or using our services, you agree to comply with these Terms.

About the Company

eTrans Solutions is a fleet management, telematics, and GPS tracking solutions provider headquartered in Kolkata with a pan-India and global presence.

The company provides:

• GPS vehicle tracking systems
• Video tracking systems
• Fleet and logistics management solutions
• IoT-based telematics services
• Hardware devices (AIS & non-AIS GPS devices, sensors, cameras)

Scope of Services

We offer:

• Real-time vehicle tracking
• Fleet analytics and reporting
• Safety and compliance monitoring
• Video surveillance integration
• Device installation and support

User Eligibility

• You must be at least 18 years old
• You must provide accurate business and contact details
•  You must use services only for lawful purposes

Account & Access

• Users may be required to create login credentials
• You are responsible for maintaining confidentiality of your account
• Any activity under your account is your responsibility

Service Usage Terms

You agree NOT to:

• Use the system for illegal tracking or surveillance
• Tamper with GPS devices or software
• Attempt unauthorized access to servers or systems
• Misuse data for unlawful purposes

Hardware & Device Terms

• Devices supplied remain subject to warranty/AMC terms
• Installation must be done by authorized personnel
• Physical damage, tampering, or misuse voids warranty

Data & Privacy

• The system collects vehicle/location and operational data
• Data is used for service delivery, analytics, and improvements
• Users are responsible for legal compliance regarding tracking

Subscription & Payment

• Services may be subscription-based (monthly/annual)
• Fees must be paid in advance unless agreed otherwise
• Non-payment may result in service suspension

Service Availability

• We aim for 24×7 service availability, but uptime is not guaranteed
• Services may be interrupted due to maintenance, network issues, or third-party dependencies

Support & Maintenance

• Technical support is provided as per SLA
• Response times may vary depending on issue severity

Limitation of Liability

The Company shall NOT be liable for:

• Loss of business or revenue
• Data loss due to external factors
• GPS inaccuracies caused by network or satellite issues
• Misuse of the system by users

Intellectual Property

• All software, dashboards, and technology remain Company property
• Users are granted a limited, non-transferable license

Third-Party Integrations

• Services may integrate with third-party tools or hardware
•  We are not responsible for third-party failures

Termination

We may suspend or terminate services if Terms are violated or payments are overdue.

Compliance & Legal Use

You agree to comply with Indian IT laws and use tracking services ethically.

Changes to Terms

We may update these Terms at any time.

Governing Law

These Terms are governed by the laws of India.

Jurisdiction: Kolkata, West Bengal

Contact Information

eTrans Solutions Pvt. Ltd.

Kolkata, India

Email: corporate@etranssolutions.com